Welcome to the 2017 annual report

A message from our Chair

Welcome to our 2016/17 annual report. As we celebrate our tenth birthday, we can look back with pride at an exciting year which has seen us deliver significant improvements to some of our key services. We have also punched above our weight in the provision of new homes and are leading the partnership agenda with our innovative joint ventures.

You will have noticed that we are unveiling a new look to mark the occasion of our first decade delivering homes in Watford and the surrounding areas. We have come a long way in our first ten years. As we look towards the next ten, it is the right time to update our image.

We hope you like our new appearance. It is designed to reflect our status as a well-respected, ambitious and forward-thinking organisation – while remembering that our roots are right here in Watford.

As ever, our key focus is on improving your services and enhancing your community, as well as delivering much-needed new homes. These goals remain central to our work and we are pleased to have taken positive steps in all these areas over the last year.

We realise that the tragic events at Grenfell Tower earlier this year have raised concerns for social housing residents across the country. We want you to know that your wellbeing is our number one priority and we are fully committed to ensuring that your home keeps you safe, as well as helping you to live a happy life. We are here to listen to any concerns you may have – so do please talk to us.

John Swinney, Chair


A message from our Chief Executive

It has been an excellent year for Watford Community Housing, with residents reporting high levels of satisfaction with their homes and many of the services we provide. Delivering homes and services that allow people to live happy and healthy lives is our number one aim, and it continues to drive us forward.

Our improvement programme got off to a great start with lots of work being done to upgrade homes. There has also been a strong focus on improving our repairs and maintenance operations, and this is paying off with residents telling us they are now experiencing a better service.

We have also stepped up to the challenge of building new homes for the many people and families who are in need of housing. We are proud to be ambitious and in order to deliver as many homes as possible we have set up joint ventures with both Watford Borough Council and Three Rivers District Council, which demonstrate our commitment to finding innovative solutions to achieve our goals and strengthen communities.

Thank you for taking the time to read this report. It is vital to our success that residents engage with us and take an interest in what we are doing and how we are run.

In order to deliver our vision of better homes, friendlier communities – together, it is important that we build strong relationships with each and every one of you. This will be central to our work over the coming year, as we look to make sure we are fit for the future and in the best possible position to provide excellent services to our existing residents, as well as new homes for those in need.

Tina Barnard signature

Tina Barnard, Chief Executive